Contact Us
Get in touch during regular business hours and we’ll get back to you as soon as possible. In the case of an emergency, please use the emergency contact information below.
GENERAL CONTACT
MEMBERS EMERGENCY CONTACT
DETROIT EMERGENCY CONTACT
Sewer Back-Up Claim Form
If you have been impacted by a sewer back-up and want to file a claim with GLWA, please click below.
Administration Address
Great Lakes Water Authority
735 Randolph, Suite 1900
Detroit, MI 48226
Customer Payment Address
Great Lakes Water Authority
Attn: Treasury
P.O. Box 441370
Detroit, MI 48224-1370
For prompt credit to your account, please include the remittance slip with your payment.
For ACH, wire instructions and payment questions, please send an email to treasury@glwater.org.
Other Contacts
CEO Office:
ceo@glwater.org
New Contract or Contract Negotiation:
313-964-9034
Contracts and Grants/General Info:
contractsandgrants@glwater.org
Member Outreach:
313-964-9301, outreach@glwater.org
Water Quality:
313-926-8127, waterquality@glwater.org
Pressure or Flow Issues:
313-267-6000, systemscontrol@glwater.org
Water Meter Issues:
313-267-9007, wamr@glwater.org
Sewer Meter Issues:
313-267-8977, gdrss@glwater.org
Wholesale Automated Meter Read (WAMR) Portal:
313-267-1474, wamr@glwater.org
Greater Detroit Regional Sewer System (GDRSS) Portal:
313-267-1474, gdrss@glwater.org
Industrial Waste Control:
313-297-5850, iwc@glwater.org
Easements:
313-267-8987
Procurement:
procurement@glwater.org
Permits:
313-267-3698, permits@glwater.org
Miss Dig:
313-267-8958